Social Media Terms & Guidelines

Our Community Guidelines
Welcome to our Woori America Bank (“WAB”) community. We’re looking forward to building a healthy community where we can engage and connect with you using our WAB social media channels. Please follow these guidelines to maintain a safe, positive and inclusive environment. These rules help us foster respectful behavior, protect personal information and ensure a safe space from any illegal or harmful activities.

 

Be Kind and Respectful
- We expect you to treat others with kindness, respect and empathy. Harassment, personal
attacks, bullying, discrimination, or any form of harmful behavior is not allowed.

Protect Your Personal, Identifying, or Confidential Information
- Your safety matters. You should never post sensitive personal information, passwords, or any
other confidential or identifying details – whether they belong to you or someone else. We
strongly encourage you to prioritize privacy and online safety at all times.

Illegal Activities and Hate Are Not Tolerated
- Illegal activities, hateful content, threats, or the promotion of violence are strictly prohibited.
This includes hate speech, extremist behavior, discrimination, fraud or any action that could
harm others.

Do Not Violate Copyright or Intellectual Property
- Respect the creative work of others. Do not upload, post, or share any content that infringes
on someone else’s copyright, trademark, or intellectual property unless you have clear
permission from the rightful owner.

Stay on Topic
- To help maintain a meaningful and productive community environment, please stay on topic
in each post, conversation, discussion, thread, or within the intended purpose of the
page/handle.

 

• Customer Service

If you need assistance, please contact us directly at the phone number or email address listed below. For your security, we are unable to address account-related or confidential inquiries through our social media.

- Call us at 1-888-699-6674 (Customer Service Hours: 9:00am to 5:00pm Monday – Friday)
- Email: cs@wooriamericabank.com
- Click this link to check a list of additional ways to reach Customer Service.

Please visit one of our branch offices if you need to speak with a professional in person.

 

• Be Kind and Respectful

Please treat the community with respect and dignity. We expect you to be kind and respectful in every interaction. Even if you do not agree with someone’s opinion, you must express your thoughts without hostility or discrimination. Under no circumstances may you post comments or content that is hateful, derogatory, or discriminatory toward any individual or group based on race, gender, religion, nationality, or any characteristic. Additionally, we ask that you refrain from posting any sexually explicit, obscene, or violent comments, links, images, or other content on our social media channels.

 

• Protect Your Personal, Identifying, and Confidential Information:

To safeguard your personal, identifying, and confidential information, avoid sharing any sensitive details such as your account numbers, passwords, social security numbers, identification documents, financial information or any other personal information that could be used to identify or harm you. Please also refrain from posting any personal or confidential information belonging to others. Any content you upload to our social media channels is subject to the platform’s privacy and data security practices and policies.

Our official social media accounts may occasionally ask for information that will help us identify you or determine the best way to contact you. If additional support is needed, we may continue the conversation through another secured channel to resolve your request as efficiently as possible. These interactions will occur only through our official social media channels, and we will never contact you through the personal social media accounts of our employees. For further information regarding our online privacy statement, please click this link below.

https://www.wooriamericabank.com/Online-Privacy-Statement

 

• Do not violate copyright or intellectual property

Please respect all copyright, trademark, and intellectual property rights by ensuring that any material you share online is your own or that you have obtained the appropriate permissions to use it. Do not post content, images, videos, or other materials that infringe on the rights of creators, organizations, or third parties. Your posts should never contain unauthorized and/or unsolicited advertising, fraud, spam, hyperlinks or content protected by these rights. You are responsible for ensuring all comments, posts, images, or other materials you share are either your own copyrighted work or you have obtained the
necessary permissions. Also, unauthorized use of our company’s designs, posts, or other creative materials is strictly prohibited unless you have obtained permission from us. Please note that by posting comments, ideas, posts, tagged photos, videos, or any other content on our Social Property, you grant Woori America Bank nonexclusive worldwide rights to republish, redistribute,

or otherwise use your content. These rights apply indefinitely and allow us to use your content in any manner we consider appropriate including for marketing or advertising purposes. While we may occasionally reach out via direct message to request permission for specific uses, all content posted on our Social Property may be reused without additional permission.

 

• Content Monitoring and Management

We may review posts on our Social Property and may remove any content that we determine is inconsistent with our community guidelines, violates our policies, or is otherwise inappropriate for any reason. Content review may be supported by third-party service providers and posted content may also be removed based on our own assessment or other operational needs. We may also block or suspend users who repeatedly or seriously violate these guidelines or our policies. In cases involving potential fraud, threats, abuse, illegal activity, or other serious violations, we may report the matter to law enforcement or other relevant authorities when appropriate. We use analytics tools to help us understand general engagement trends and to improve our services. In addition, we may use advertising services offered by social media platforms to assess the effectiveness of our marketing activities. Any advertisements you see may be based on data collected independently by each platform in accordance with its own privacy and data practices. We do not receive or use your personal data from these platforms for targeting purposes unless otherwise disclosed or permitted under applicable policies.

 

• Important Reminder

Content shared through our Social Property is provided for general informational purposes only and should not be interpreted as legal advice. We are not responsible for and do not endorse any content posted by third parties. Your activity on any social media platforms, as well as on any third-party links or websites you access from our Social Property, is governed by their own terms and conditions and their respective privacy and data security practices and policies. These platforms, links, and external sites are not affiliated with Woori America Bank, and their practices and policies may differ from ours. We do not control, and are not responsible for, any third-party site’s terms and conditions, privacy policies, data practices, or security measures. Because of this, you should exercise caution when posting, sharing/clicking links, or engaging in any activity on third-party platforms. It is your responsibility to understand how your information may be collected, used, stored or displayed by those third-party platforms or sites. Woori America Bank takes no responsibility and assumes no liability for any content posted by you or any other user. User-posted or user-generated content does not represent the advice, views, opinions, or beliefs of Woori America Bank.

 

• Sponsorship and Endorsement

We may occasionally post links to third-party sites or share content. The presence of such content does not constitute an official endorsement of any person, website, company, or third-party entity by Woori America Bank. We may at times feature sponsorships, sponsored content, or materials created by third parties such as individuals, companies, or external organizations. Whenever we engage in sponsorships of paid promotional activities, the nature of the relationship will be clearly disclosed through labels such as “paid sponsorship,” “paid partnership,” or other appropriate disclosures as required. Third-party content shared on our Social Property is provided for informational purposes only and should not be interpreted as a recommendation or endorsement by Woori America Bank unless explicitly disclosed as a paid sponsorship or partnership.

 

• Definition of “Social Property”

“Social Property” refers to Woori America Bank’s official social media accounts, pages, profiles, channels, and any other related features where we publish content or engage with users. This includes, but is not limited to, posts, comments, direct messages, interactive features, and any other areas within these platforms where communication or content sharing occurs. Modification of Community Guidelines.

 

These guidelines are subject to revision by Woori America Bank and may be modified at any time.