California Consumer Privacy Act (CCPA) Notification of Collection and Privacy Policy Disclosure
LAST UPDATED: September, 2025
Introduction
Under California Consumer Privacy Act of 2018 (“CCPA”), Woori America Bank (“Bank,” “we,” or “us”) is required to disclose California residents with a number of privacy-related rights.
The rights and protections contained in the CCPA apply to “Consumers,” which the Act defines as natural persons residing in California or California residents who are outside California for transitory purposes. The Act contains several exemptions from coverage. Please note that the following disclosures do not apply to Woori America Bank’s job applicants, employees, contractors, owners, directors, or officers where the personal information we collect about those individuals relates to their current, former, or potential role at Woori America Bank.
The California Consumer Privacy Act Disclosure provided pursuant to CCPA explains how we collect, use and disclose personal information related to California residents. The CCPA, however, does not apply to certain personal information that is subject to the Gramm-Leach-Bliley Act (“GLBA”).
Rights under the CCPA
If you are a California resident, you may have certain rights regarding your personal information, including:
- the right to know and request the following information in the preceding twelve (12) months:
a. the categories of personal information we collected;
b. the categories of sources used to collect the personal information;
c. the business or commercial purposes for collecting your personal information;
d. the specific pieces of personal information we collected about you; and
e. the categories of third parties with whom we share your personal information - the right to request deletion of your personal information that we collected except to the extent we have a basis for retention under applicable law;
- the right to have someone you authorize make a request on your behalf
- the right to correct inaccurate personal information we have about you; and
- the right not to be discriminated against for exercising your rights under the CCPA.
Notice at Collection
The California Consumer Privacy Act requires that Woori America Bank inform Consumers, at or before the time of collection of a Consumer’s personal information, of the categories of personal information collected and the purpose for which the categories of personal information will be used.
Collection of Personal Information
The following information provides the types of personal information we may collect, the reason for collection and sources in how we collect the data from California residents who are covered under CCPA.
CATEGORIES OF PERSONAL INFORMATION | PURPOSE(S) FOR WHICH IT WILL BE USED | SOURCES FROM WHICH THE INFORMATION WAS COLLECTED |
Personal identifiers, including those listed in other California statutes: Real name; alias; Social Security number; passport number; other government issued number; Green Card number; driving license number; telephone number; email address; postal address; account name; online identifier; device |
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Characteristics of protected classifications under California or federal law: Such as, but not limited to : race, ethnicity, age; gender; military or veteran status; marital status; nationality; citizenship |
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Financial Information: bank account numbers; debit/credit card numbers; cardholder or accountholder name and details; transaction details |
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Biometric information: fingerprint; voice recordings; |
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Commercial Information: records of personal property; products and service purchased, obtained or considered; purchasing or consuming histories or tendencies |
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Professional or Employment: title; salary; employment files; references |
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CATEGORIES OF PERSONAL | PURPOSE(S) FOR WHICH IT WILL BE USED | SOURCES FROM WHICH THE INFORMATION WAS COLLECTED |
Education information: details of your education and qualifications |
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Internet or other electronic network activity information: browsing history, search history, information regarding your interaction with a website or advertisement |
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Geolocation data: any information used to identify device or Internet Protocol (IP) location |
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Sensory Data: audio, electronic, visual, or similar information, such as call or video recordings |
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Inferences: Any derivation of information, data, assumptions, or a profile reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes |
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Use and Disclosure of Sensitive Personal Information
While some of the information that we collect may be considered sensitive personal information, Woori America Bank uses and discloses sensitive personal information for those purposes that are authorized by law. For example, Woori America Bank may process your sensitive personal information in order to perform the services or provide the goods you request from us or to verify customer information. We do not use or disclose sensitive personal information in such a manner that requires the right to limit the use or disclosure of sensitive personal information.
Disclosure of Personal Information to Third Parties
The following information provides the categories third parties to whom your personal information is disclosed.
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Vendors and Service Providers who provide services such as website hosting, data analysis, payment processing, information technology and related infrastructure,
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Other Third Parties who enable customers to conduct transactions online and via mobile devices, support mortgage and fulfillment services, vehicle loan processes and aggregators (at the direction of the customer)
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Governmental, legal, regulatory, or other similar authorities and/or local government agencies, upon request or where required
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Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties
Retention of Personal Information
We will retain your Personal Information until the information is no longer necessary to accomplish the purpose for which it was provided. We may retain your information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations, to protect you, other people, and us from fraud, abuse, and unauthorized access, as necessary to protect our legal rights, or for certain business requirements.
Sale and Sharing of Personal Information
Woori America Bank does not engage in the sale of personal information subject to the CCPA, including personal information of minors under the age of 16. We do not share or disclose personal information to a third-party for the sole purpose of receiving compensation for the information or for cross-context behavioral advertising.
How to Exercise Your Rights
If you are a California resident, you may submit a request by:
Download an Online Personal Information Request Form [Click Here]
- An Online Personal Information Request Form will be available soon
(Please use a Printer-Friendly Version Form at this time) - You can download a Printer-Friendly Version (PDF) Form by clicking a link above and sending to:
Woori America Bank
330 Fifth Avenue, Third Floor
New York, NY 10001
Attn: Business Strategy Department
Or
cs@wooriamericabank.com
Or, hand delivering it to your nearest Woori America Bank branch. (Form can be requested at branch)
Calling:
1-888-699-6674
Call Center Business Hours
Mon-Fri: 9:00 am – 4:00 pm (EST)
Sat & Sun: Closed
Verification of Your Identity
Once we receive your request, we will take steps to verify your identity before processing any of the above requests. If you maintain an account with us, we may verify your identity through existing authentication practices for the account (e.g. login and password). If you do not have an account with us, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g. name, email, address).
Use of an Authorized Agent
Use of an authorized agent (registered with the State of California to conduct business in California) is permitted to submit a request to know or a request to delete utilizing the aforementioned submission methods, however, the Bank will require:
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Written Authorization;
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Verification of identity of the consumer (you) authorizing the agent; and,
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Direct confirmation with the consumer (you), that authorization was granted permission to submit the request
This section does not apply to authorized agents with power of attorney pursuant to Probate Code sections 4000 to 4465.
Contact for More Information
If you have any questions, concerns or would like additional information regarding this policy and/or the Bank’s practices regarding this policy, please call 1-888-699-6674 or send an email to cs@wooriamericabank.com.
Changes to this CCPA Disclosure
We may change this disclosure from time to time. When we do, we will let you know by appropriate means such as by posting the revised disclosure on our website with a new “Last Updated” date. Any changes to this disclosure will become effective when posted unless indicated otherwise.
A copy of this policy as well as the Bank’s General Privacy Policy can be found by clicking links below
Have a Question?
For more information, please call customer service at 1-888-MyWoori (699-6674) or contact us online.
