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COVID-19 Updates

April 27, 2020


Dear Valued Customers,

We’ll continue to focus our priority to our valued clients as we evolve in these difficult times.

Woori America Bank is monitoring the developments of COVID19 and committed to focusing on safety and well-being of our customers, employee and the communities we serve. Further, we are motivated to deploy all of our resources to assist you in all of your banking needs.


1. Branch Updates

We continue to make changes to our branch availability and operating hours. Please see below for the status of recent changes to our branches. For the full listing of our branches and operating hours visit our branch Locations link.

Check back regularly for the most up to date information. Also, please reach us at:

Customer Service 1–888–MYWOORI (699–6674) or cs@wooriamericabank.com

Our website www.wooriamericabank.com and our mobile app “Woori America Bank Mobile Bank” is also available at your convenience.


BRANCH RE-OPEN LOCATION OPERATING HOURS TELEPHONE

Northern

5/01/2020 Friday

164–25 Northern Blvd. Flushing, NY 11358

9am to 4pm

(929) 362-3330

Wilshire

5/18/2020 Monday

3500 W. 6th Street, Suite 201 Los Angeles, CA 90020

9am to 4pm

(213) 382-8700



2. SBA Paycheck Protection Program (PPP)

On April 24, 2020, the Congress has signed into law to provide additional $310 billion to the Paycheck Protection Program available to qualified small businesses. For those of you who have already applied for the SBA PPP in response to an earlier legislature, please do not re-file a new application. We will make sure to follow up with you on the status of your loan.

To all of you applying for the PPP program, including existing and new applications, please note that SBA recently issued a new guidance that strengthen the language regarding qualification for PPP Loan. Please consider reading the Frequently Asked Question (FAQ) released by the SBA regarding the PPP. Under question 31, applicants are reminded that “before submitting a PPP application, all borrowers should review carefully the required certification that current economic uncertainty makes this loan request necessary to support the ongoing operations of the Applicant. Borrowers must make this certification in good faith, taking into account their current business activity and their ability to access other sources of liquidity sufficient to support their ongoing operations in a manner that is not significantly detrimental to the business. For example, it is unlikely that a public company with substantial market value and access to capital markets will be able to make the required certification in good faith, and such a company should be prepared to demonstrate to SBA, upon request, the basis for its certification.”

Please remember that you are certifying and understood that knowingly making false statement to obtain the guaranteed loan from SBA is punishable under the law, including under 18 USC 1001 and 3571 by imprisonment or not more than five years and/or a fine of up to $250,000; under 15 USC 645 by imprisonment of not more than two years and/or a fine of not more than $5,000; and, if submitted to a federally insured institution, under 18 USC 1014 by imprisonment of not more than thirty years and/or a fine of not more than $1,000,000.


3. Other Financial Assistance

We are continuing to provide our Financial Assistance Program to all our valued customers:

  • Residential and Consumer Borrowers short term payment deferral
  • SBA Paycheck Protection Program (PPP)
  • SBA Debt Relief
  • Banking Fee Waivers

4. Your Everyday Banking

We continue to operate under temporary branch hours:

MONDAY to FRIDAY :    9:00 am – 4:00 pm

SATURDAY               :    CLOSED

To find open branches, including ATMs and access to other banking services, go to Woori America Bank Mobile app or wooriamericabank.com/locations.

Also consider taking advantage of our convenient mobile banking services:

  • Deposit a check: Snap a picture of it using the “Deposits” option on the Woori America Bank Mobile Bank app.
  • Pay bills and transfer money: Use the “Transfer & Pay” option on the Woori America Bank Mobile Bank app and www.wooriamericabank.com to pay your bills and transfer money.
  • See your transactions: Use the Woori America Bank Mobile Bank app and www.wooriamericabank.com to review all your transactions.

5. Guidelines

We urge you to follow these CDC guidelines when planning to visit our branches:

  • Please stay home if you are sick
  • Follow the safe distance guidance of maintaining 6 feet from all individuals
  • Clean and/or sanitize your hand often and avoid contacts with your eyes, nose and mouth with unwashed hands

Please note that we may instruct you to keep safe distances during your visit to the branches.


6. Protect from scams

Please note that we will not be asking you for confidential information such as your user name, password, PIN or other account information when we reach out to you. You can find additional precautionary details at the Federal Trade Commission

Additionally, please guard against phishing and do not click on unusual links or texts. Instead directly go to apps or sites like the Woori America Bank Mobile app or wooriamericabank.com

You can contact us at any time if you need any other assistance. Please reach us at our Customer Service at

1–888–MYWOORI (699–6674)

or write to us at cs@wooriamericabank.com

Have a question?

For more information, please call customer service at 1-888-MyWoori (699-6674) or contact us online.

Contact Us